# Launcher Error

{% hint style="info" %} <mark style="color:blue;">If you encounter an error message when using the patcher, first ensure that our web server is online. To do this, visit</mark> [<mark style="color:purple;">**https://entropia.fun/**</mark>](https://entropia.fun/) <mark style="color:blue;">and make sure a connection is established. Otherwise, patching cannot occur.</mark>

<mark style="color:blue;">There may occasionally be technical failures or attacks on our website, rendering it temporarily inaccessible.</mark>

<mark style="color:blue;">If you were previously in the game and the web server is now offline, you can launch the game using the 'start.bat' file located in the Entropia folder.</mark>

<mark style="color:blue;">If you have recently downloaded the game and have not yet patched it, unfortunately, you will need to wait until our website is accessible again.</mark>
{% endhint %}

**My Launcher / Patcher gets an error message when I try to start it, what should I do?**

Please ensure that you have installed the two drivers mentioned below and that you have the latest version of our Entropia client installed. If you last played the game a few months or years ago, it is recommended that you download the latest client version.

If you are having trouble finding the drivers, we will list them again for your convenience (as some people may find it challenging):\
\
• Visual C++ Redistributable Packages 2015 / 2017: [**Microsoft Download**](https://aka.ms/vs/15/release/vc_redist.x86.exe)\
• DirectX (9.0c) End-User Runtimes (June 2010): [**Microsoft Download**](https://www.microsoft.com/en-us/download/details.aspx?id=8109)\
\
But if you **still** get an error message!\
\
Then type **"Internet Options"** in the **Windows search.**\
![](https://i.imgur.com/nfiZ5y9.png)\
\
Open these options with a double click to see the following window.\
Then click on "Delete", then another window opens where you click on "Delete" again.\
![](https://i.imgur.com/cmh9ko1.png)\
\
If you still get an error, open your console "CMD" (Just Type "CMD" in the Windows Search) and start it as an Administrator (Rightclick) and enter the following command:\
ipconfig /flushdns\
\
If the patching does not work at all, try to disabling your Antivirus for a short time.\
If it works, add an exception for the Neuz.exe in your antivirus.\
How this works is answered in an upper question, relatively at the beginning.\
\
If you still can't launch the Game please check this sites:\
["My game does not launch..."](/technical-game-problems/my-game-does-not-launch.md) and ["Game Whitescreen"](/technical-game-problems/game-whitescreen.md)\
also if you want to play on MacOS please check ["How to play the game on MacOS?"](/technical-game-problems/how-to-play-the-game-on-macos.md)


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